All posts tagged: Usability

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Web Design Refresh: How Often Do You Need It And When?

As a brand grows – whether it’s services change or products are added – updates to a website are necessary to reflect the most current and up to date information. Reflecting these revisions to the customer facing website is often one of the most critical steps to gaining conversion. The main issue is that many site owners become too comfortable with their current format, making updates a daunting task. A Conversion Driven Prospect Whether a website redesign is to communicate brand values or to provide valuable information for your customers – a company’s goals are constantly changing. What’s critical here is that you are clear on what you’re trying to achieve with the website. If your goal is lead generation, and new prospects are not coming in at the desired rate, then it’s time to look at the format and message of your website. Additionally, user journeys should be assessed to […]

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2 months, 4 days ago
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8 Essential eCommerce Conversion Drivers

Despite being one of the most important components of ecommerce operations, conversion optimization tends to go under the radar. With a focus mainly on product offering, market segment penetration and order fulfillment – attention to the user experience can get left behind. While the majority of ecommerce operators know their intended customer, it’s more of a retail minded knowledge base. Getting to know the psychology of a web user and getting into the ins and outs of their online journey – is quite another prospect. Overlooking the understanding of one’s user can be a costly mistake. Putting good money before bad, site owners sink investments into SEO, banner ads, social media campaigns and so on, driving users to a site that isn’t optimized for their visit. For an ecommerce site to even have a chance at survival, it must do much more than just look pretty. It must function far beyond first […]

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3 months, 30 days ago
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Building A Better Conversion Strategy

Whether a business to business (B2B) or direct to consumer (DTC) site, the one single metric that crushes all others in significance is conversion rate. Frankly, it’s all about the visitor. Their capacity to complete tasks easily and quickly is where web usability comes in, working to define the user experience. It may seem surprising, that while bringing people to a website is not that difficult, its the matter of actually keeping them there, engaging them and ultimately convincing them them to invest and return is a feat of incredible strategy. Its safe to say that usability and conversion, working in tandem, are critical to a sustained, and ultimately successful, relationship with a service or good. It is not enough for a web experience to simply function – a human can simply exist on junk food for a short time, however, in order to thrive and operate optimally, it must […]

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2 years, 5 months ago
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3 Ways to Structure Your Info for Better UX

Organizational structures are all about allowing users to predict where they will find information on the website, taking into account their individual expectations and displaying those elements so that they can transfer that familiarity from known pages to new ones. In plain English: If they are familiar with a certain button placement or content flow on the first pages they peruse, then their eyes will automatically look for a similar layout on the following pages. The visual center of the brain accounts for 50% of our user experience preferences, so it is extremely important to give a lot of thought to your page’s structure; here are a few categories included in organizational structure to help break it all down. Heirarchical Structures Sometimes referred to as “tree structures,” when implementing heirarchical structures there is a top down approach as the user sifts through information. Your audience would start with a broad […]

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2 years, 5 months ago
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#LeanUX – Insights Into a Greater User Experience

I had the pleasure of listening to an insightful webinar this morning about Lean UX, presented by Jeff Gothelf. He took the time to explain the different ways organizations can optimize their existing assets, going into detail about the ways that it can help all types of businesses. Many times, large organizations considering lean UX are put off, as they associate the term with startups and/or small businesses. These corporations and agencies don’t believe that lean UX is the ideal route for them. They are mistaken. Perhaps it is because the term’s definition isn’t widely known. Essentially, it involves a set of principles that guide you to a better and more sustainable solution for your users. Who wouldn’t find that desirable? In fact, because of their domain and customer expertise, larger corporations actually have more resources at their disposal to create the best user experience possible. Using each tool at […]

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2 years, 6 months ago
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Excellent Usability – Your Key to a Positive UX

Web Usability encompasses a variety of aspects that focus on making your users’ experience the best one possible. Building your site has the potential be a fun exercise in determining your company’s mission, and making it a positive experience for your users is a top priority. User Research This aspect concentrates on understanding how your viewers and audience behave, what they need and their motivations – once you have completed that process, your findings are processed through task analysis, various observation techniques and other feedback methods. Essentially, this is the practice of understanding the influence of your design on your audience. At what point should you analyze your user data? Since there are many different research techniques, each one has an ideal time frame within the user analysis process. A great time to use focus groups, for instance, is toward the beginning of a new process or change within your […]

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2 years, 9 months ago